Terms of Website use

Please read these terms and conditions carefully before using this site

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website https://www.care-quest.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Care Quest does not accept requests from children. If you are under 18, you may use Care Quest only with the involvement of a parent or guardian.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our details

www.care-quest.co.uk is a site operated by Care Quest Company Limited ("We"). We are a limited company registered in England and Wales under company number 9639771 and have our registered office and main trading address at 6 West Street, Portchester, Fareham, Hampshire, PO16 9UL. Our VAT number is 251426232.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Accessing our site

Our site is made available to those who want to find care facilities free of charge. There are no charges for accessing our site or for the links that we provide. Our costs are covered by the companies and businesses that subscribe to our site to advertise their services and to provide details of the availability of their services at any given time.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted, or that our site, or any content on it, will be free from errors or omissions. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you or any other person if for any reason our site is unavailable at any time or for any period.

As noted above this site is a means for those who are seeking to find care facilities to find those businesses that seem to have the best match to the care needs in question and who have told us that they have availability.

Please note that the information available on our site and on our database which is used for matching needs is provided by the care businesses themselves. We do not review, comment on, or verify the information.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at contactus@care-quest.co.uk.

Use of information

Please take professional advice on your care needs or the care needs of the person for whom you are seeking facilities. Please do not guess as it will reduce the value of the matching facility. Every care facility is required by law to carry out an assessment of needs when agreeing to provide care to a person and if the needs are not as stated by you originally, they may be unable to provide care and you will have to start again.

You are under no obligation to use the information that you obtain through our site. We hope that you will contact the businesses that have provided a match, but you are free to use any other business that you choose, whether you found them on our site or somewhere else.

On our site you will find [a copy of/a link to] the latest report on each care facility issued by the regulator responsible for social care and healthcare, the Care Quality Commission.

As already noted, we do not check the information supplied by the care businesses, and we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Your personal data

In order for us to provide a matching service you will need to supply personal data on yourself and, where you are seeking facilities for someone else, personal data about that person.

Please see our Privacy Policy for details on how we use the information that you supply to us.

You confirm that where you are supplying the personal data of someone other than yourself, you have the consent of that person to disclose that information for the purpose of using our service.

Intellectual property rights

There are a number of different intellectual property rights on our site. The intellectual property rights in any information which you can download or order may belong to the business supplying them or be licensed from other persons. These rights will be protected by intellectual property rights laws and treaties around the world. The site may use or be badged with trade marks, designs or logos which belong to other businesses. There are also intellectual property rights in our name, trading style and site which are owned by us. All such rights are reserved.

You may print off the details of any match provided by us for you and use it to help you find care. You may print one copy, and may download extracts, of any other page(s) from our site for your personal use. Any other limits on downloading will be set out in the sections relating to that information.

Although you may write on and annotate the list of matches that we provide, you must not modify the paper or digital copies of any other materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status as the authors of content must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Limitation or our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. Please note, though, as previously stated, we are not giving any advice on care needs or providers. We simply provide a means for you to obtain information about which care businesses appear to provide a match for the care needs which you have identified and who have told us that they availability at the time that the match is provided.

As we are not providing the information, and as do not charge you for our service, then to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site, any content on it, any information downloaded or provided whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

If you are a business or healthcare professional user, please note that in particular, we will not be liable for:

If you are a consumer user, please note that we only provide our site to consumers for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

If we provide a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact contactus@care-quest.co.uk.

Third party links and resources on our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources. We are not responsible for examining or evaluating them, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Care Quest does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade marks

Care Quest and the graphics, logos, page headers, button icons, scripts and service names are the property of Care Quest. Care Quest trade dress may not be used in connection with any product or service that is not Care Quest, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Care Quest. All other trademarks not owned by Care Quest that appear on this website are the property of their respective owners.

Electronic communications

When you visit Care Quest or send e-mails to us, you are communicating with us electronically. You may also telephone us and provide us with an email address to contact you. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Contact us

To contact us, please email contactus@care-quest.co.uk.

Thank you for visiting our site.

© 2019 - Care Quest Company Ltd. Registered in England under registration number 9639771.